Contact Info

To expedite your resolution, please provide as much of the following detail as possible in your first email:

Please note we use customer support software to handle your inquiries. Emailing multiple times will not expedite your inquiry, but rather move your inquiry further back in the queue. Please allow 3 busuness days before following up on any unresolved matters.

• Email which you used to place the order. Many people have multiple emails and we can't find your order without the email you used to place the order.
• Order number. This can be found in any email communication from our site.
• Pictures. If there was something wrong with your shipment or meals, please include photos in your initial email if possible.
• Meal Details. If you have an issue with meals, please list the meals and number of meals affected by your issue
  
  
• We have a 99% order success rate, therefore we only have a small in-house, in-America customer support team. Email is the preferred method of communication.
• Our Customer Experience Specialists strive to respond to emails within one business day. That means if you email on a Friday, you should not anticipate a response until Monday.
• We have Customer Support chat live on our website from 10a-3p most weekdays.