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Contact Us
Customer Support
We have a 99% order success rate, therefore we have a very small in-house, in-America customer support team. Email is the preferred method of communication. We have Customer Support chat live on our website from 10a-3p most weekdays. Yes, we have a customer support number listed on the internet but it goes to voicemail due to the size of our team.
Our Customer Support team strives to respond to emails within one business day. That means if you email on a Friday, you should not anticipate a response until Monday.
Help Us Help You!
To expedite your resolution, please provide as much of the following detail as possible in your first email:
- Email which you used to place the order. Many people have multiple emails and we can't find your order without the email you used to place the order.
- Order number. This can be found in any email communication from our site.
- Pictures. If there was something wrong with your shipment or meals, please include photos in your initial email if possible.
- Meal Details. If you have an issue with meals, please list the meals and number of meals affected by your issue
Please note we use customer support software to handle your inquiries. Emailing multiple times will not expedite your inquiry, but rather move your inquiry further back in the queue.
How It works
Choose Your Meals
Choose by diet or Build Your Own Meal Plan. Review our picture menu with full nutritional info to select the meals that meet your needs. Not sure what to order? Let our team send you a variety of meals to sample.
We Cook and Deliver
All our meals are cooked every week in our kitchens in North Carolina, Missouri, and Utah. We then deep freeze the meals to lock in the nutritional value. Meals are delivered within 3 business days of ordering.
Heat and Eat
The meals come in microwave-safe containers ready to heat and eat within 3 minutes. The meals can be stored in the freezer for up to 6 months or in the fridge for up to a week.
No Subscriptions Ever
We don't offer any subscription-based services. If you enjoyed your meals, come back and order at anytime.
HEAR FROM OUR CUSTOMERS
10,000 5-Star Reviews and Counting!
Top Five Clean Eatz Questions Answered
No. We don't like being locked into subscriptions so we don't make our customers do it. You can browse our menu, see our pricing and build a meal plan without giving us any of your information. When you're ready to checkout, its a one-time purchase. If you enjoy your meals, you can come back at any time and order again. Our menu changes monthly so there are always new options available.
Our meals last 12 months in the freezer. We produce, seal, and deep freeze the meals at our kitchens. They are then delivered to you on dry ice. Kept frozen, they last six months. Kept fresh, they will last a few days.
Yes. Clean Eatz Kitchen delivers meals everywhere in the continental United States. All orders are shipped same-week via UPS and arrive at your door 2-3 days after you place an order.
Our business is built around helping people live healthier lifestyles. All of our food comes in portion-controlled, balanced servings that will make eating healthier easier for you. Coupled with a healthy lifestyle, Clean Eatz meals will help you lose or maintain your weight.
We are a health and wellness community that happens to sell food. Our motto is "the first step to a healthy lifestyle". Our food is approachable and affordable, allowing customers from all walks of life to have a healthy meal.
Clean Eatz Kitchen FAQs
Anything. All of our meals are under 600 calories and are intended to help you portion-control with a healthy balance of fats, carbohydrates, and protein. We do not recommend eating only Clean Eatz meals as your diet as variety is an important factor in long-term adherance to a healthy lifestyle.
We sell frozen, pre-cooked healthy meals. Ordering off our menu, we will send those entrees to your house for you to heat (in the microwave) and eat.
No. In order to keep cost low, we make our food in large batches. This prevents us from making modifications to individual meals such as "no onions". If you need customized meal plans, we recommend visiting one of our local stores who can make exact specifications to meet your diet.
No. While some of our ingredients include these titles. We do not use these buzzwords to sell our food. In our experience, our industry misleads consumers by using trendy adjectives (Organic, All-Natural, Pasture-Raised, Grass-Fed, Non-GMO, Antibiotic Free) to sell more of their products. Some of these adjectives are not defined or strictly-enforced by the USDA or FDA, allowing producers to slap labels on their food that may or may not have any truthful substance. In-season, we are able to obtain local or organic vegetables to use in our products but out-of-season we have to be more flexible to keep our food priced affordably. We believe in eating food in balanced proportions, in its most natural state and that's what we cook for you.
Our allergen information is listed HERE. Please be advised that all of our food is made on shared equipment in the same facility. While we take steps to sanitize between allergens, cross-contamination is likely. Also note that just because an allergen is not on our current menu, it does not mean it is not present in our facility.
Our regular meals are $8.99
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