FAQ
Real Ingredients. Real Results.
What is Clean Eatz Kitchen?
We make healthy, prepared meals in our kitchens, we then freeze the meals and ship them to your house.
How does your business work?
You order meals (in increments of 5). We make the meals and ship them to your door frozen via UPS in an insulated package. We strive to fulfill your order as fast as possible; your order typically leaves our facility on the next business day and is in transit for 2-3 business days.
How do the meals come?
The meals arrive frozen. We flash freeze our meals after production to lock in nutritional value and extend shelf life. Our meals are good for six months when kept in your freezer. Meals leave our facility frozen, packed on dry ice in a recyclable, insulated box. By the time the meals arrive, they will not always be frozen solid. Place the meals immediately in the freezer. The meals can be heated straight from the freezer or you can thaw them in the refrigerator up to 36 hours before heating.
I want to lose weight, what should I order?
Anything. All of our meals are under 600 calories and are intended to help you portion-control with a healthy balance of fats, carbohydrates, and protein.
What's the best way to heat the meals?
We recommend taking the meals out of the freezer a day before you plan to eat them and store them in the refrigerator. This will begin to "slack out" the meal and allow it to reheat more evenly. Though a majority of meals are heated directly from frozen. Watch our heating instructions HERE.
Can I customize a meal on your menu?
No. In order to keep cost low, we make our food in large batches. This prevents us from making modifications to individual meals such as "no onions" or "extra protein". If you need customized meal plans, we recommend visiting one of our local stores who can make exact specifications to meet your diet.
Is all your food Organic and Non-GMO?
No. While some of our ingredients include these titles. We do not use these buzzwords to sell our food. In our experience, our industry misleads consumers by using trendy adjectives (Organic, All-Natural, Pasture-Raised, Grass-Fed, Non-GMO, Antibiotic Free) to sell more of their products. Some of these adjectives are not defined or strictly-enforced by the USDA or FDA, allowing producers to slap labels on their food that may or may not have any truthful substance. In-season, we are able to obtain local or organic vegetables to use in our products but out-of-season we have to be more flexible to keep our food priced affordably. We believe in eating food in balanced proportions, in its most natural state and that's what we cook for you.
When do you ship?
Please read our Covid Supply Chains Notice. The entire national supply chain is running behind, which may effect the delivery date of your order. If you have a problem with your shipment, please reach out to us - support@cleaneatzkitchen.com and we will make it right.
Please note UPS does not deliver on Sundays. Therefore, any orders expected to be delivered on Sunday based on the below timeline will be held until the following week. Please allow 24 hours for us to process your order before handing it off to UPS. Once processed, orders will be in transit based on the below map. This means "1 Day Transit" orders will be delivered 1-2 days after you order etc.
UPS Time-in-Transit Map
What are your shipping options?
All product is shipped UPS Ground. By not offering expedited shipping, we are able to keep prices reasonable.
How do I know if my meals are good to eat on arrival?
If you have a question about the temperature of your food upon arrival, immediately place in the freezer. Then, contact our support. While the majority of our food will arrive frozen, the product is still ok if it arrives cold.
I thought you guys were a restaurant chain?
We are. Please visit our site at https://www.cleaneatz.com/our-locations to find the closest Clean Eatz to you. We ship products to customers who don't live near one of our restaurants.
Is this bad for the environment?
We're doing our best! We use post-recycled cardboard and plastic and encourage you to recycle (or reuse) it again. Our insulators are made from blue-jean production scraps (cut them open, it's cool). They can be recycled with cotton clothing. We use dry ice that's captured from "recycled" carbon dioxide that would otherwise be released into the atmosphere as a byproduct of other product manufacturing. Find out more about our sustainability HERE.
What quality standards are kept at your facility?
We are a USDA-inspected meal production company (one of very, very few). This means we have a USDA inspector on-premises at all times during production monitoring our food handling and storage procedures. This is the highest level of quality control in the food industry.
Can you accommodate food allergies?
Our allergen information is listed HERE. Please be advised that all of our food is made on shared equipment in the same facility. While we take steps to sanitize between allergens, cross-contamination is likely. Also note that just because an allergen is not on our current menu, it does not mean it is not present in our facility.
Refund and Return Policy:
Due to the perishable nature of our product, we are unable to accept returns. In the event you receive an incorrect or damaged order, we will first attempt to replace the order. If circumstances make that impossible, we will refund your order.