FAQ
Results, Delivered.
As Clean Eatz grows, we strive to provide you with more affordable, convenient, healthy, and tasteful products to help you achieve your goals. Before placing your order, here are some FAQs to help you understand how we operate:
I want to lose weight, what should I order?
Anything. All of our meals are under 500 calories and are intended to help you portion-control with a healthy balance of fats, carbohydrates, and protein.
How does this work?
You order meals (in increments of 5). We make the meals and ship them to your door via FedEx in an insulated package. We strive to fulfill your order as fast as possible; your order typically leaves in 1-2 business days.
How do the meals come?
The meals arrive frozen. We flash freeze our meals after production to lock in nutritional value and extend shelf life. Our meals are good for six months when kept in your freezer. Meals leave our facility frozen, packed on dry ice in a recycled, insulated box. By the time the meals arrive, they will not always be frozen solid. Place the meals immediately in the freezer. When you are ready to eat the meals, they can be placed in the refrigerator for up to 2 days to start thawing.
What's the best way to heat the meals?
We recommend taking the meals out of the freezer a day before you plan to eat them and store them in the refrigerator. This will begin to "slack out" the meal and allow it to reheat more evenly. The majority of meals are heated in the microwave from a frozen state. Watch our heating instructions HERE.
Can I customize a meal on your menu?
No. In order to keep cost low, we make our food in large batches. This prevents us from making modifications to individual meals such as "no onions" or "extra protein". If you need customized meal plans, we recommend visiting one of our local stores who can make exact specifications to meet your diet.
Is all your food Organic and Non-GMO?
No. While some of our ingredients include these titles. We do not use these buzzwords to sell our food. In our experience, our industry misleads consumers by using trendy adjectives (Organic, All-Natural, Pasture-Raised, Grass-Fed, Non-GMO, Anti-biotic Free) to sell more of their products. Most of these adjectives are not defined or regulated by the USDA or FDA, allowing producers to slap labels on their food that may or may not have any truthful substance. In-season, we are able to obtain local or organic vegetables to use in our products but out-of-season we have to be more flexible to keep our food priced correctly. We believe in eating food in balanced proportions, in its most natural state and that's what we cook for you.
When do you ship?
Our goal is to get you your food as fast as possible. Our transit times are dictated by FedEx. Based on the below map, you can estimate how long it will take your order to arrive once it is cooked. Note, no orders can straddle a weekend as FedEx doesn't move packages on the weekend. For example, if you live in Texas, which is a 3-day ship, we can not ship the package Wednesday-Friday or it will sit in a warehouse over the weekend. Therefore, Texas packages will only ship Monday-Tuesday. Alternatively, if you live in SC-NC-VA, we can ship your package Monday-Thursday.
What are your shipping options?
All product is shipped FedEx Ground. By not offering expedited shipping, we are able to keep prices reasonable.
How do I know if my meals are good to eat on arrival?
If you have a question about the temperature of your food upon arrival, immediately place in the refrigerator. Then, contact our support. While the majority of our food will arrive frozen, the product is still ok if it arrives cold.
Why can't I place an order where I live?
We ship all food from our beautiful headquarters in Wilmington, NC. We only ship FedEx Ground within a 3-day radius from zip code 28412. If your zip code is outside this radius, the system will not let you place an order. If you have a specific request about shipping that our site will not let you process, contact us.
I thought you guys were a restaurant chain?
We are. Please visit our main site at https://www.cleaneatz.com/our-locations to find the closest Clean Eatz to you. We ship products to customers who don't live near one of our restaurants.
Is this bad for the environment?
We're doing our best! We use post-recycled cardboard and plastic and encourage you to recycle (or reuse) it again. Our insulators are made from blue-jean production scraps (cut them open, it's cool). They can be recycled with cotton clothing. We use dry ice that's captured from "recycled" carbon dioxide that would otherwise be released into the atmosphere as a byproduct of other product manufacturing. Find out more about our sustainability HERE.
What quality standards are kept at your facility?
We are a USDA-inspected meal production company (one of very, very few). This means we have a USDA inspector on-premises at all times during production monitoring our food handling and storage procedures. This is the highest level of quality control in the food industry.
Refund and Return Policy:
Due to the perishable nature of our product, we are unable to accept returns. In the event you receive an incorrect or damaged order, we will replace or refund the incorrect or damaged product.