Shipping & Delivery

How much is shipping?

Shipping is based on your order total:

Is there a summer shipping fee?

During warmer months, we may add a small shipping protection fee to keep your meals cold and fresh in transit. This covers additional dry ice and insulation needed to maintain safe temperatures during summer shipping conditions.

Where do you ship?

We currently ship to most of the continental United States. We do not ship to Alaska, Hawaii, Puerto Rico, or U.S. territories. To check if we deliver to your location, just begin checkout and enter your zip code.

When will my order ship?

We ship orders Monday through Thursday. Your ship date depends on when you place your order:

Saturday delivery depends on your location and UPS availability.

How are meals packaged?

We ship all meals frozen using dry ice in a recyclable, insulated cooler box. Meals stay cold and food-safe for hours — even if you're not home when the package arrives.

What if my meals arrive partially thawed?

If you have a concern about the temperature of your food upon arrival, immediately place meals in your freezer and contact our support team. Meals that arrive cold (but not frozen) are still safe to eat. We ship with dry ice, which sublimates — so you won't see ice packs or melting. That's completely normal. For detailed safe temperature guidelines, visit our Food Handling Procedures page.

Can I track my shipment?

Yes. As soon as your order ships, you'll receive an email with a UPS tracking number so you can follow your delivery in real time.

What if my order is damaged or missing items?

If your order arrives damaged or is missing items, contact our support team as soon as possible. Include your order number, the email you used to place the order, and photos of any damage. For time-sensitive inquiries — including food safety concerns or shipping issues — our team responds within one business day. For all other inquiries, please allow up to two business days.