Your Questions, Answered
Everything about pricing, ordering, shipping, storage, and what's actually in your meals. Can't find it here? Our team will answer directly.
Pricing & Ordering
How much do meals cost?
Meals start as low as $7.56 each. Every plan is priced per meal, and the per-meal price drops as your plan size goes up — the discount is applied automatically at checkout, with no code required.
| Plan size | Discount |
|---|---|
| 10 meals | — |
| 20 meals | 8% off |
| 30 meals | 16% off |
You can see live per-meal pricing on any plan page, including Weight Loss, High Protein, and Build A Meal Plan.
Is there a minimum order?
Yes. Meal plans start at 10 meals and are packed in 10-meal increments — 10, 20, or 30. Packing in full boxes is how we keep shipping free and the per-meal price low. Marketplace items like snacks, pizzas, and breakfast sandwiches can be ordered in any quantity.
Do I have to subscribe?
No — and you never will. Clean Eatz Kitchen has zero subscriptions. Every order is a one-time purchase with no recurring charge, no auto-renewal, and no commitment to a future box. Order when you want food, skip as long as you like, and reorder in a couple of clicks from your account dashboard when you're ready.
How much is shipping?
Shipping is free on every meal plan order. A $9.99 small box surcharge applies to orders between $40 and $80 — in practice, that's Marketplace-only orders without a meal plan. There is no summer shipping surcharge this season.
How do I pick the right plan?
Start with the goal that brought you here:
- Weight Loss — calorie-controlled and macro-balanced, under 500 calories per meal.
-
High Protein — built around protein density for training and recovery.
- GLP-1 — higher protein and smaller portions for a medically reduced appetite.
- High Fiber, Breakfast, Basics, and Hall of Fame for everything else.
Want to choose every meal yourself instead? Build A Meal Plan opens the full picture menu so you can hand-pick your box and filter by dietary preference. Browse them all under Curated Meal Plans.
About Our Meals
What is Clean Eatz Kitchen?
Clean Eatz Kitchen delivers fully prepared, flash-frozen meals, snacks, and supplements straight to your door anywhere in the continental United States. Every meal is chef-cooked, portion-controlled, and built by a registered dietitian to support a specific goal. See how it works.
Are meals fresh or frozen?
Frozen — deliberately. We flash-freeze every meal right after it's cooked, which locks in flavor and nutrition at their peak instead of letting them decline in transit.
Vitamins in produce begin degrading at harvest and keep declining in the refrigerator. A University of Georgia study comparing fresh, refrigerated, and frozen fruits and vegetables found frozen produce frequently matched or beat the vitamin content of fresh produce that had been refrigerated for five days — roughly how long groceries sit at home between store trips. Freezing is a pause button, not a compromise.
How long do meals last?
Sealed in your freezer, meals stay good for 12 months from the production date printed on each package. Move them to the freezer as soon as your box arrives.
Meals ship frozen on dry ice, so if you'd rather thaw a few in the refrigerator, they'll take about a day to fully thaw. Once thawed, eat them within 3 to 4 days, in line with USDA guidance for cooked foods. You can also heat any meal straight from frozen — no thawing needed.
How do I reheat my meals?
Microwave for 2–3 minutes, until the internal temperature reaches 165°F. Times vary by appliance. You can also transfer the food to a plate or tray and use the oven, air fryer, or stovetop. Full heating instructions here.
How often does the menu change?
Constantly. New recipes rotate onto the menu on an ongoing basis, so there's something you haven't tried almost every time you come back — alongside the repeat favorites people reorder. See what's on the menu right now.
Shipping & Delivery
Where do you deliver?
Everywhere in the continental United States. We do not ship to Alaska, Hawaii, Puerto Rico, or U.S. territories.
When will my order ship and arrive?
We ship Monday through Thursday, and orders go out as quickly as we can pack them. You'll get an expected delivery date at checkout and a UPS tracking number by email as soon as your box leaves the kitchen. See the full shipping schedule.
How are meals packaged?
Every order ships frozen with dry ice inside a recyclable insulated cooler box. Meals stay cold and food-safe for hours, so you don't need to be home at delivery.
Don't handle dry ice with bare hands — it can cause frostbite. Leave any remaining dry ice in the open box in a ventilated area and let it evaporate on its own. Never put it in a sealed container, the freezer, or a sink.
What if my meals arrive partially thawed?
Meals that arrive cold but not fully frozen are still safe to eat. Put them in the freezer right away. Dry ice evaporates rather than melting, so an empty-looking cooler with no ice packs is completely normal. If you have any concern about the temperature of your food on arrival, contact our support team and we'll make it right. See our food handling procedures.
What if my order arrives damaged or is missing items?
Contact support as soon as you can. Include your order number, the email you ordered with, and photos of any damage. We respond to food safety and shipping issues within one business day, and all other questions within two.
Nutrition & Dietary Needs
Are your meals suitable for specific dietary goals?
Yes. Every meal is portion-controlled and macro-balanced, and complete nutrition information is listed on each product so you can match meals to your targets. Plans are built around specific goals — weight loss, high protein, gluten-free, high fiber, and GLP-1 — or you can filter the full menu yourself in Build A Meal Plan. Browse full nutrition info.
Can you accommodate allergies?
We label common allergens on every product, but our meals are prepared in a shared facility on shared equipment. We can't guarantee any meal is free of a given allergen, and we can't remove individual ingredients from a recipe. If you have a severe allergy, please read the ingredient list on the product page before ordering.
Can I talk to a dietitian?
Yes. Our meals are developed with Crystal Zabka-Belsky, MS, RDN, CSSD, a board-certified sports dietitian. Send us your nutrition question and we'll get it to her.
Returns & Refunds
What's your return policy?
Because we ship frozen food, we can't accept returns. If something's wrong with your order, reach out to support and we'll take care of it.
What's your refund policy?
If you're not satisfied with your order, here's how we resolve it:
- Store credit. For a partial order problem — wrong meals, broken containers, missing items — we issue store credit for the value of those products so you can replace them on your next order.
- Replacement order. If your entire order is lost or damaged in transit, we'll send a replacement when we have everything in stock. If we don't, we issue store credit immediately so you can reorder.
- Refund. If we can't make your order right with credit or a replacement, we'll issue a refund.
Either way, start by contacting support — the faster we hear from you, the faster we can fix it.
Standards & Sustainability
Is your kitchen inspected?
Yes. Our facilities are both FDA and USDA inspected for food safety and cleanliness. Read the food handling procedures we follow.
Are your practices sustainable?
We ship in recyclable insulated packaging and use dry ice, which evaporates instead of leaving gel packs behind. More on our recycling and sustainability work.
About Clean Eatz
What's the difference between Clean Eatz Kitchen and a Clean Eatz Café?
Clean Eatz Kitchen is the nationwide delivery business — chef-prepared meals, flash-frozen and shipped to your door. Clean Eatz Cafés are our physical locations, where meals are made to order in-store. Same brand and same philosophy, different menus and different formats.
Can I buy Clean Eatz meals locally?
Yes — visit a Clean Eatz Café for fresh, made-to-order meals and local pickup. Find a location near you. If there isn't one close by, we'll deliver.
Where can I learn more about eating well?
Our blog covers nutrition, meal prep, macros, and healthy eating on a budget.